Monday, December 15, 2008

Ring O' Drama: Part Two

Recap: Engaged on Sunday. Center stone fell out on Monday. Shipped ring back to get fixed and returned on Wednesday. Jared's repaired my original ring.

At this point I haven't been able to show my ring to anyone. No one besides my parents and BM Brittney who came as soon as she got the call.

B and I had already planned a weekend visit our alma mater, Emory & Henry College (where we will be married). I was anxious to show my ring to my sorority sisters and share in our engagement excitement. Although I was definitely paranoid, my ring was safely on my finger. Until. . . .

Sunday we went to the church we attended together and showed my ring to our "old lady friends". On our way home later that afternoon, B jokingly asked me to check on my ring. When I looked down I did another double take before realizing a stone in the channel setting had fallen out. Not just any stone, but the one directly under the center stone that cannot be touched.

Needless to say I was disappointed. We immediately called the Jared's store manager, who apologized and set up our shipping arrangement again. I sent my ring back on Monday and received it again on Wednesday. I felt like I was renting my own ring!

This time Jared's replaced my original ring. I can't tell a difference except *knock on wood* no diamonds have fallen out of this one. Jared's said my first ring was probably just had defaults and replaced it at no charge. Still the first thing I do every morning is make sure my ring is in tact!

I could have gotten an entirely different ring. Jared's policy is that any ring can be exchanged within 30 days, but I didn't want just any ring--I wanted the ring B had put so much thought into picking out for me. I stuck with a new version of my ring.

For our trouble we did receive a gift card to be used toward our wedding bands and a nice note from the customer service representative.

Do I think Jared's could have checked the first ring better to ensure this didn't happen again? Yes. I was disappointed to send my ring back a second time and it was frustrating to say the least. Was Jared's helpful and timely in the process? Yes. I've never dealt with anything like this before, but if I had to go through this I know that Jared's was helpful and returned my ring in a timely manner.

Have you dealt with a jeweler's customer service? What was your experience?


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