Meet Tadashi's Off-Shoulder Silk & Satin Gown from Nordstrom! My mother's favorite color is green and it's also a wedding color so she was excited when we found this dress in 'celedon' (it also comes in brown and ivory). Since we live many, many hours from the closest Nordstrom we took a chance and ordered online.
Online shopping is always risky, but we tried our best scientific measurements (measured a ribbon then my mom. . . far from perfect). The original dress was too large so I talked to a friendly customer service representative who said we could exchange the dress no problem and promptly ordered the smaller size. He told me it should arrive in five days. . . . . 10 days later we got a postcard notifying us that her dress was no longer in stock. Panic!
So, I did it again. I "opened up a can of bridal" on the customer service department and let them know what a kink this threw in my wedding plans. I was lucky to meet Darcy, Nordstrom customer service representative and fellow bride to be. Darcy contacted Tadashi and requested that they make a special dress for my mother. A few days later she called to let us know that the dress would be arriving at our house shortly. She even gave us an extension to return the original dress just in case.
Darcy said she knew how hard it was for her mother to find a dress too. She went above and beyond to make sure my mother also felt beautiful at the wedding.
Has your mother found her dress? Has someone gone out of their way for your wedding?